God Damn it Apple! Make sure it works before you push it out!

Dear Apple,

I’ve run into this problem with different pieces of Apple hardware. For example, I had a G3 Powerbook that had the version before Snow Leopard. The damned thing would NOT connect to an 802.11g router.

Now it’s my iPod Touch running v3.1.2 of the iPhoneOS software. I have a few nits to pick.

When you pushed the latest update to 3.1.2 you broke the genius functionality. Pressing genius simply blows you back to the home screen. Nice going, did you even bother to test this before you shipped it?

And lets not even get into the failure of bluetooth support for Motorola S9 earphones. I can use the play/pause and volume controls but the damned Touch doesn’t support the track select either, or even the phone button. I do run Fring on my Touch and would love to be able to use the S9’s with it. It would be nice if you fucking geniuses (And I’m talking to you Mr. Jobs) would build functionality in instead of crippling it and then charging for a feature enhancement that has been inherent in the devices (Bluetooth ring a bell?)

And another gripe, the shit ass headphone jack on the 2nd gen Touch. It sucks. Fails after about a year of plugging/unplugging. And I’ll be damned if I’m going to shell $45 to Apple to just put the same damned thing back in. I’ll hack it to extract audio from the dock pins thank you very much.

And do I have to mention the Flash debacle? You’re pretty much the only mobile device that DOESN’T support Flash. You’ve hemmed and hawwed about resources, etc. I don’t give a fuck about your cries, send it out and let us decide if we want to use it or not. I find it interesting that you can play flash based YouTube videos just fine, so what gives?

And DRM, walk away from it. Seriously, walk away. Your iPad is dead on arrival due to two factors. Number one is that the biggest group that uses touch screens is the medical profession. And the DRM restrictions on the iPad, I suspect you’ll be shoveling this little lovely into landfills (Apple Lisa anyone?) before long. It’s been proven time and again that DRM laden devices meet with consumer resistance. We don’t want to be told HOW and WHEN we can play music or read books.

If it weren’t for the fact that I consider the iPod the best music player out there I’d he hard pressed not to buy another one in a few years. But you need to listen to your technically savvy users and do the right thing.

4 thoughts on “God Damn it Apple! Make sure it works before you push it out!

  1. I should write the same exact article, but swap out Apple terms and insert Android or Nexus One terms.

    The Nexus One doesn’t support Motorola S9 (or, I suspect, any A2DP) for functions other than phone calls — no music or gaming.

    Flash video works (slowly), but M4V? Not so much. Streaming music? Only via wi-fi.

    And for some reason, somebody decided that software-based touch controls can’t be trusted — the device’s four main navigation buttons are all external hardware buttons. But they don’t work. You have to tap them an arbitrary number of times before they will respond.

    One thing that I do like is the Android Market and, predictably, the ability to sync directly to Google’s cloud. I can quickly find and buy apps and sync mail or contacts on my phone, without ever fussing with client software on my computer.

  2. Seems the more savvy one is about technology, the more the frustrations. I have all I can handle with a laptop and a printer that wants my partner’s laptop to be on for me to print from mine. I consider myself tech-competent, but it’s like knowing just enough of a foreign language to get into trouble.

    1. You wouldn’t believe how frustrated I get by stupidity in technology. As a long time Windows guy, and a long time Unix/Linux guy guess which one I prefer for services that just have to work all the time. I’m actually at the point where I might buy a Linksys WRT54G, put it in a weatherproof enclosure, mount it on a 5 to 10 foot mast on the roof (Will run the net and power up to it but thinking about it, I can just do solar because I have a direct southern exposure.). I’ll also put OPEN-WRT on it, a couple of 3 to 5 db gain antennas and then I’ll have east/west coverage into Olneyville on one side, and downtown Providence on the other. Fire up Fring, connect to my Skype account and voila, phone service.

  3. Now its 4.0 OS for my iPod Touch. All it’s doing is backing up and then it freezes. I hopefully found a way. And the ridiculous thing is that, instead of updating, I must click the restore button. If that works,… what the title says.

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