UPS called me this evening. They apologized profusely for the shipping screw up. They tried saying that because it’s ground service it can be delivered at any time of day.
I countered with “If that’s so, how can you offer signature required?” And more to the point I related the “End of Day” story. I told the person who called that UPS would be better off saying “At any time between 7AM and 7PM on date.”
She said they will take that under consideration. She also said my blog post on this is being shared all around UPS in order to improve service.
So, when a business does you wrong, write a blog post, send it to their PR folks and let it happen.