What a week

Rolling up a new client, dealing with other clients. It’s getting busier, it’s the after summer ramp up in work.

But then once Thanksgiving comes and we launch into the month space of holiday time, it’ll peter out but then rise up in February again.

It’s all cyclic. Plus I’m training the new guy and it doesn’t help that a full half of the systems he needs to access aren’t yet setup for him.

In fact one tool he absolutely needs requires a user id, a pin and a token code. Well, he tries and tries, no dice. So I told him to submit a help desk ticket. The ticket goes in and the finger pointing begins. It’s comical. It takes a full two to six months to fully on-board and employee where I work.

At the very least we no longer require a paper form for setting up a new user, it is all web based now. We had three sets of credentials we need. There are the CSO or Central Sign On credentials, the LDAP based credentials, and then the token based credentials. Two to six months?

Or better, the new guy has all his LDAP but they didn’t put him in the /etc/sudoers file on one of the servers so he can’t use any of the available functions.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.