So over the weekend I made several calls to their repair folks. None of them could get my phone to even try to look at a 4G network.
Today I tried a different tack – I told the front line droid that I wanted to escalate the issue to a supervisor.
The supervisor had me try the same ##626*, *228 etc. to no avail.
And the reason I called is because I had stopped in the MetroPCS store in downtown Providence this morning. They managed to get 1Xcdma running so I could download my contacts, get the apps I really wanted like Pandora, Battery Saver, Call block, Echolink, Lookout Security, and that’s it.
But then around 4PM today I went to make a voice call and poof – no audio.
So I dialed them up on my VoIP line and got the supervisor. She opened support tickets for me, one for the lack of 4G service, the other for the audio issue. I guess I was able to convince her that something is in fact rotten on their network side.
So we’ll see where this goes. If it fails I’ll buy a Samsung Galaxy S III phone. The S IV’s are out but the key differences don’t warrant spending an extra $200 on a phone when all it gets me is 400MHz in cpu speed, 5mpx more in photo resolution, and a screen that is all of 2 tenths of an inch bigger.