Public embarrassment works

So I had found Fedex on Facebook and I posted about my packages not being delivered today and it being pushed to Tuesday and how the U.S. non-gov carriers sucked so hard and not in a good way.

Well – Fedex got back to me. Asked me to pm my address so I sent them that plus my tracking number. I bet you either before 11PM tonight or even tomorrow my packages will be here.

What I’ve found is that to get a companies attention you have to hit them online. That gets their attention.

2 thoughts on “Public embarrassment works

  1. Indeed.
    Apparently companies don’t like public gripes. However sometimes they are retaliative rather than hopping to fixing the matter.

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