Tag: 4G

So my MetroPCS phone is working again

Automagically! I knew the problem was on their side. Look, how do I explain this I’m a fair bit more cognizant of what goes on behind the phone itself than your average cell phone user. Even know about authentication gateways, backhauls and all that good stuff.

So I had a tech support representative essentially try blowing smoke across my ass saying it must be the phone, it must be the phone, come on in and buy another one. Yeah right, after a bunch of setting checking we arrived at this. But the symptom of it dropping the 4G service indicator the second I pressed the SEND button (Stylized handset) was a clue.

And of course the droids can’t tell you if they’ve done net upgrades, or perhaps pushed anything to phone. You know, things that can potentially break the service. And if you’re going to do upgrades, a text telling you it’s going to happen might be nice. They have no compunction about texting you about marketing, why not test about things that will impact service?

I had indicated the behavior in a prior post. I’d call someone or they’d call me and no audio. None.

Even the mp3 player wouldn’t play on the speaker. But today I had occasion to use the timer on the phone and the alarm worked.

And I checked the DoubleTwist MP3 player and it worked. I made a phone call and used the speakerphone and it worked. So then I decided to tempt fate and made a voice call using the phone against the old ear hole. And it worked.

So I wonder what happened. And I wonder how many other people were having problems with their service. They will never tell you about that though. I think it would behoove regulators to force mobile carriers like MetroPCS, T-Mobil and the like to include network status on their coverage maps, similar to what is REQUIRED of National Grid’s Electric service here in RI.

But the phone works again. After I ordered this handset for the phone of course it starts working again. It’s like through some odd quantum entanglement it knew I wasn’t going to buy a new phone If I could make this one work like it’s supposed to again:

ImageIt cost a grand total of $7.99. Might be fun for long conversations.


MetroPCS 4G Network in Providence, RI is having issues

Now this is interesting. There are two MetroPCS phones in the house. Mine, the Samsung SCH-R910 is a few years old, a 4G phone. The other is an LG phone that only runs on their 1X CDMA network.

The LG works fine. My Samsung though – I can surf the web, check email, get on Facebook, and even SMS works. But voice service exhibits odd behavior. I can watch the signal type go from 4G to nothing but four bars for signal the minute I press the send button.

I’ve tried calling MetroPCS support from a wired phone. The call was dropped. So I do what I always do when service doesn’t meet my expectations, I rip them here on the blog. That usually gets a response believe it or not, particularly if you use the right tags.

It appears they did an upgrade to their 4G network that breaks voice functionality. Phone is kind of useless, I say kind of because I use it more for net, etc. But I pay for voice.

So MetroPCS – fix it!