Tag: Dell Support

Dell Sucks

There I’ve said it. 

We bought a PowerEdge R420 server. From the git go the thing had a problem with the RAID battery going south. They came in and repaired that. 

Then recently we had to put both HFS+ and NTFS support on the machine. But when we did the rear chassis USB ports and the add on USB 3.0 card stopped functioning. We had chalked it up to the NTFS driver but I rolled back the software and still couldn’t do anything. 

So today I contacted Dell. Spent over FIVE hours on the phone and in emails back and forth with them. It ended with me telling them to escalate the problem and ship us a new server configured exactly as that one and we’d cross ship the broken server. We’ll see if they deliver on that one.