Tag: Fedex

Fedex is learning from UPS

You know how many times I’ve said UPS nickname that tickles me is Shit Wrapped in Chiffon? I’ve written of it a lot.

So I found a good deal on a 55″ 4K TV – as in sub $300. Now it was shipped Fedex this time but it was SUPPOSED to be delivered yesterday. It’s 42 miles from the place and is in Kennesaw, GA right now. But delivery date has now been shoved to Tuesday. The reason for the exception – a damaged shipping label. Dear non-existent deity it’s like they took the playbook from UPS.

I know, I know – the package weighs all of 51 pounds. And I know USPS for example, up to 70 pounds they’ll deliver it.

So why on this Earth do businesses think Fedex and UPS are the best where the Postal Service is the best. There should be incentives to make them use USPS – now that Amazon has done and end-run around the postal service. And congress should stop screwing with the postal service.

When it comes to shipping

Here’s how I rank shipping companies:

  1. USPS – always delivers no questions.
    It’s very simple – if it can be left on your porch it gets delivered. If it’s too heavy you go pick it up at your local post office.
  2. Fedex – just like USPS delivers and no bullshit.
    I ordered a pair of Reeboks – I note they no longer ship UPS but Fedex instead. Much better. It means I don’t have to go and pitch a fit at the local UPS office.
  3. UPS – They used to say they love logistics, well they love bullshit.
    They are Shit Wrapped in Chiffon. That’s the best term I’ve heard for them. And I’ve had some epic dealings with them as detailed in other blog posts. I mean truly epic though my takedown of their presidents office was the pinnacle. It ended with me telling UPS President’s office that they were inept and stupid. It did conclude though with them waiving all signature requests for shipments to me.

 

UPS and Fedex don’t know logistics

At least not logistics planning.
But the United States Postal Service is the real deal. I’ll explain why.

I ordered a bunch of toys and stuff for Keyron’s mom on Amazon. Because I haven’t signed up for Amazon Prime I chose USPS shipping. All items were ordered/shipped between December 14th and December 19th. All packages arrived WELL before Christmas eve. Even the package shipped on the 19th got there on the 24th. No problems. And I love USPS – you can buy the postage online plus they even GIVE you the shipping boxes and in addition you can schedule pickup. That’s a service, one you wouldn’t get from UPS or Fedex unless you’ve a good sized business.

So give the Postal Service a boost – whenever you have to have something shipped to you or you’re shipping, use the Postal Service.

Fedex Sucks as Usual

So I mentioned before that I ordered a sweet little Samsung CLP315W printer for $147. A color laser for that price is pretty much rock bottom so I couldn’t resist.

They shipped via Fedex. They said it would take 7 to 9 days. The reality is it took 4 but not without some drama. Being the mildly anal type I had my browser at work parked on the Fedex tracking site. So a little after I refreshed it I saw it had been delivered.

Called home and was told no package was delivered. WTF? All sorts of thoughts ran through my mind, was it stolen? Delivered to a wrong address? But then from the recesses of the mind came past experiences with Fedex and UPS.

Both are famous for what I call tag and run. Instead of delivering a package, especially one that weights 31.5lbs they’ll just write up the tag, stick it on your door without ringing the bell and then off they go.

Meanwhile Keyron and I are debating where the hell a 31.5lb printer could have gone. I mentioned that it would probably ‘magically’ appear by the time I got home from work.

Keep in mind I’d already filed a trace report with Fedex. That usually lights a very big fire under someone’s ass. And I think it certainly did in this case. Now when I filed the trace, they said they would notify me of what happened. So the ball is in Fedex’s court to call ME back.

Well sure enough, I was right. I told Keyron earlier that it was probably still on the truck because I know how they load the trucks. I’ve seen more than a few UPS and Fedex drivers searching through their vehicle for a package.

The guy who ‘delivered’ it said we should call Fedex and stop the trace so the driver doesn’t get in trouble. Huh? Sorry, last time I checked, the ball was in the Fedex court. They should be calling ME. Keyron tried the guilt thing on me, but honestly I’m not a hardass and in this case nobody is going to get fired over this. I’m just a residential delivery customer, not a big business.

However looking at the label, I see it includes my COMPANY name. What the hell?

The funny part is when Keyron texted me I was on the phone calling Fedex to tell them I had video surveillance footage and at 4:06PM there was no Fedex truck, no driver, nothing. Just regular traffic.

That’s always a good bluff to pull with UPS and Fedex btw. Even if you don’t have the capability, tell em’ you have video footage of a tag and run, or a fake delivery, etc. Cameras are so ubiquitous that they have to go on the assumption that you’ve got them by the short and curlies.

But if you absolutely want your packages to ship within a couple days, do the USPS a favor and ship via them. They’ll either deliver it to your door, or at least give you a nice little door tag saying you can pick it up at your local post office.