Tag: UPS

Fedex is learning from UPS

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You know how many times I’ve said UPS nickname that tickles me is Shit Wrapped in Chiffon? I’ve written of it a lot.

So I found a good deal on a 55″ 4K TV – as in sub $300. Now it was shipped Fedex this time but it was SUPPOSED to be delivered yesterday. It’s 42 miles from the place and is in Kennesaw, GA right now. But delivery date has now been shoved to Tuesday. The reason for the exception – a damaged shipping label. Dear non-existent deity it’s like they took the playbook from UPS.

I know, I know – the package weighs all of 51 pounds. And I know USPS for example, up to 70 pounds they’ll deliver it.

So why on this Earth do businesses think Fedex and UPS are the best where the Postal Service is the best. There should be incentives to make them use USPS – now that Amazon has done and end-run around the postal service. And congress should stop screwing with the postal service.

Another reason I can’t stand UPS

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So I’m awaiting some documents I need for a legal matter – to wit a death certificate. It was sent next day. And UPS as we are all familiar with by now, is Shit Wrapped in Chiffon.

Why?

They say this on the track page:
“Wednesday, 02/01/2017, by 3:00 P.M.(by end of day for residential deliveries)”

Now I’ve been round the block with UPS on what the term “end of day” means. I’ve gotten a moving target of answers from calling UPS, some say 7PM, some 8PM, some 9PM. This makes me highly suspicious that there’s no intention of delivering those documents today.

In addition the documents were sent as signature required. Now I have a long standing agreement with UPS that I don’t care if it’s marked signature required, they are to waive all of that. This was my previous conversation with UPS President office where I called them inept and idiotic. Of course now I know which cage I must rattle when dealing with UPS.

So I’m almost guaranteeing that I will NOT receive those documents today. Around 6PM I’ll have one of their irritating InfoNotice’s on my door and the exception will show up on the tracking page. They’ve done it before, they’ll do it again. And I’ve caught them on video doing it.

 

When it comes to shipping

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Here’s how I rank shipping companies:

  1. USPS – always delivers no questions.
    It’s very simple – if it can be left on your porch it gets delivered. If it’s too heavy you go pick it up at your local post office.
  2. Fedex – just like USPS delivers and no bullshit.
    I ordered a pair of Reeboks – I note they no longer ship UPS but Fedex instead. Much better. It means I don’t have to go and pitch a fit at the local UPS office.
  3. UPS – They used to say they love logistics, well they love bullshit.
    They are Shit Wrapped in Chiffon. That’s the best term I’ve heard for them. And I’ve had some epic dealings with them as detailed in other blog posts. I mean truly epic though my takedown of their presidents office was the pinnacle. It ended with me telling UPS President’s office that they were inept and stupid. It did conclude though with them waiving all signature requests for shipments to me.

 

As if I needed yet another reason to hate UPS

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So on I’m scrolling through facebook and came across this article on how UPS did nothing to stop general misogyny being directed at a female aircraft mechanic, and more the the point told outright lies against her. Well – Shit Wrapped in Chiffon fits more and more every day. You can read the article here.

UPS of course started as a small regional package delivery company. They should have stayed in that state.

But it gets MUCH worse – if on that linked page you click the Holy S–t tab – the storeis there also show racial and misogynist treatment of workers at UPS. One of the articles even relates how UPS management retaliates. That’s some seriously fucked up shit.

This only cements my preference that things be shipped to me by USPS. But every once in a while you have Shit Wrapped in Chiffon UPS deliver – you cannot avoid it. But UPS needs to be taken down.

The latest UPS fuck up

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Well – it seems UPS still lives up to the Shit Wrapped in Chiffon name. I’m of the opinion they made a huge mistake ever becoming more than a metropolitan delivery service. That’s what they were prior to being an international logistics firm and I use the term logistics loosely.

At work I’d ordered an Apple Magic Trackpad for one of the developers. It was supposed to have been delivered on the 12th of November. That comes and goes, no package. It did get delivered on the 18th, six whole days later and one semi-fun phone call to UPS.

Now this is UPS in the Boston, MA area. And the office is located in the same building as the Boston Children’s Museum. So it’s not like it’s some out of the way place.
But I digress – I called UPS on the 17th. They first offered to drop it at a pickup location. Fuck UPS and their pickup locations and I’ll explain why. If I wanted to wait around for 20 minutes while they go through all the packages I’d go for their pickup locations. But fuck UPS.

I explained to the service droid that we were a commercial business and we didn’t do pickup locations. Then I explained to her where we were, what the building was and that we were on the 5th floor, at the far end of the corridor.

And don’t you know the package got delivered on the 18th. But the fact I had to call UPS and bitch them out a bit – that wasn’t necessary.

UPS: I won

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So this morning I’d finally had enough with UPS. When I left the house at 5:30AM I found an Info Notice on the door. So when I got to work I fired up my personal email and shot off a missive to the President, CEO and Director. Didn’t swear once in the email. In fact I addressed them as Gentleman and even signed off with Regards.

Yep – the conversation with the President’s office at UPS didn’t go so well. It ended with me insulting them. What can I say, I go for the jugular. And I don’t suffer fools gladly. The funny part is I spoke in a calm voice throughout, didn’t raise my voice. Just ended it with the bon mot of “UPS is inept and idiotic.”

But at noon time I got a call from the northeast regional director. He and I were able to hash it out. I got UPS to agree to just leave packages and that I absolved them of liability. I did that because I know the people shipping the product pretty much insure things of value against the probability of UPS losing or damaging things. At the end he told me he’d call back in an hour. Two hours go by and I get a call from the local UPS depot – to tell me my package WILL be delivered. Apparently the director must have ripped someone a new asshole. My kind of guy.

So my 1lb. jar of sour cream powder was ‘delivered’ today. I wrap the single quotes around it because the package was hummed onto the porch. Nice touch there UPS driver. I’m still deciding if I should report that too.

But it feels good – I was victorious. My address is now on UPS radar that they have to DELIVER the package.

All it took was emailing the President, CEO and Northeast Director and leaving my phone number.

UPS: They just don’t get it

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So I emailed the President, CEO and Regional Director at UPS about my story.

Just received a phone call from the CEO’s office – telling me I could use UPS My Choice – so I walked through it on the phone with them and it bombed out.

My parting words were that UPS is the most inept and idiotic company out there. My office mate found that quite, well that I’m vicious. Yes I go for the jugular.

They just don’t get it. She could have made the change for my address right on her computer. But no, push it to the consumer.

Here’s my response – I’ll just use another carrier when I have the choice. Because the horse shit with UPS is really bothering me. I’m now to the point where if I call a vendor or visit it’s web site and it uses UPS I just won’t buy from them. More to the point I’ll tell them WHY I won’t buy from them.

It’s time we admit – UPS is really Shit Wrapped in Chiffon.

Annual Rant: Where UPS once again proves they are Shit Wrapped in Chiffon

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So I ordered some powdered sour cream and powdered buttermilk. I use a lot of dairy and the powdered form is shelf stable so I ordered them on Amazon.

One shipped United States Postal Service, the powdered buttermilk in fact. It arrived today. The other shipped via UPS.

Here’s what was waiting on my door when I got home at 6PM:

New UPS InfoNotice

So they’ll leave it at a store several blocks away when there is a functional retail store right around the corner from me. But they aren’t a UPS drop stop. It’s funny I’d heard tell of these new info-notices and when I bought the powdered sour cream I didn’t think to see how they’d ship. Had I done so I would not have ordered it from the vendor. Because this is a consistent issue with UPS.

So I have to go out of MY way to get my package? Really? I find it awfully funny that UPS will deliver a 37lb refrigerator right to my office but when it comes to delivering a little 1lb package to my house it’s all hyper vigilance about leaving a package on my porch, but they’ll deliver things right to my desk at work.

It pretty much tells you who UPS would rather serve. It’s awfully funny for a company that got it’s start as a retail package runner in Chicago that they cannot understand that in the time it takes to write their annoying little info-notices they could have just delivered the package and saved themselves my ire. It’s been a while since I had to go down to UPS in Warwick and rip them a new asshole. I’m feeling the urge to do so again soon. I mean the last time I had to go down there I think I had to utter the words “Go Fuck Yourself” at least once. I need to have a tirade again where I can utter several variant of the word ‘fuck’ while I’m at a UPS facility.

And I’m pleased to report

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The UPS actually delivered the package. It was shipped UPS Ground out of a community just outside Red Bank, NJ to me in Providence, RI. About 228 miles between us.

But according to this map:

That yellow area – all one day if shipped within it. Pretty good.

As you probably well know I’ve had some major problems with UPS in the past. From them not being able to find the address, to doing tag and runs, etc. But this time they actually delivered. The box for my new Rigol DS1054Z was sitting on the porch when I got home.

Which says – no signature required was honored. I’m fucking amazed.

Maybe with UPS, just maybe

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So I ordered a Rigol DS1054Z oscilloscope on Amazon of all places. The price is pretty sticky on it, $399. And I searched around.

But to my dismay the vendor shipped it via UPS. You know, Shit Wrapped in Chiffon.

Now I ordered the scope on the 22nd of May. It didn’t ship until yesterday – holiday weekend and all. So I can forgive that plus I didn’t pay extra for expedited shipping.

But Amazon says it’ll arrive on the 3rd of June. But when I take the UPS tracking number and plug it into UPS’s tracking web site it says it’s out for delivery today.

When I first saw that yesterday I theorized that either Amazon or UPS was telling a lie. Quelle surprise – it was Amazon. However I don’t have the item in my hands at this time, and UPS still has plenty of time to fuck it up. Now it shipped no signature required. If I have to go down to UPS and pick it up again I’m going to definitely tear them a new asshole.

Though I will admit, since I put up the sign in the street facing windows that it was in fact my address, the UPS driver now delivers the package no questions asked. So i’m hopeful. It’s all of a ten pound package. That might be too heavy for the driver to heft off the truck and all.