Tag: UPS

The incompetence of UPS

So my package that they couldn’t deliver. They set it up so I have to pick it up between the 9th and 15th. But I told them that was unacceptable. They set it up anyhow.

So I talked to the vendor – they’re pretty much hamstrung by UPS but they shipped me a new pair of Stablicers via SurePost. This is the one where UPS hands off to the postal service. In other words another parasitic layer in the shipment process.

But the thing is the postal service delivers. UPS does not.

What I hate about winter

Is that from one hour to the next the weather can change dramatically. For example when I left the house at 6AM this morning it was 40F. But get to work and the temperature drops to 36F, then 25F and finally 20F during the course of the day. So you have to guess what coat to wear as weather forecasting is not yet at the point where they can accurately gauge temperature.

I also hate that when it goes above freezing the snow pack starts to melt onto previously cleared sidewalks and then freezes into a thin layer of very slippery ice. And people are too stupid to throw sand, salt, or de-ice on the ground. A nice slippery run.

And I had anticipated that – and ordered a pair of Stableicers from LL Bean. I should have had them two days ago but UPS aka Shit Wrapped in Chiffon cited “AN EMERGENCY SITUATION OR SEVERE WEATHER CONDITION HAS DELAYED DELIVERY.” for two days in a row. But here is what I find interesting: UPS had their emergency or severe weather thing, but the United States Postal Service had no such problem.  I’ve said it before and I’ll say it again – UPS is shit. Even the trucks are shit brown with gold accent. They do say it’s out for delivery today but I got home just before 6PM and no package yet and checking status still says “out for delivery”. I dont’ know why I have the sneaking suspicion I’m going to have to go down to their facility to get my package. And I’m gonna raise a stink again.

But back to my rant on winter – people still don’t properly clear their sidewalks. But at least the city is starting to issue citations for it. That’s progress. And the property owners who receive said citations are in for a rude awakening if they simply discard and refuse to pay. The fines are now progressive and as last resort the CITY will clear the sidewalks and bill the property owner. If they still refuse to pay a lien will be placed against the property. Good luck selling with a lien in place.

 

UPS once again proves that they are Shit Wrapped in Chiffon

So I ordered a pair of spike stabilizers from LL Bean as it is getting slushy, icy around here. Now LL Bean is in Maine – just a stones throw from here relatively speaking. And it moved pretty quickly as evidenced below:

Tracking Details
DateScan Activity
02/03/2015 08:43 PM AN EMERGENCY SITUATION OR SEVERE WEATHER CONDITION HAS DELAYED DELIVERY. WARWICK RI
02/03/2015 05:24 AM DESTINATION SCAN WARWICK RI
02/03/2015 03:26 AM ARRIVAL SCAN WARWICK RI
02/03/2015 01:44 AM DEPARTURE SCAN CHELMSFORD MA
02/02/2015 09:42 PM ARRIVAL SCAN CHELMSFORD MA
02/02/2015 06:30 PM DEPARTURE SCAN FREEPORT ME
02/02/2015 04:20 PM ORIGIN SCAN AT CUSTOMER LOCATION FREEPORT ME
02/02/2015 09:03 PM BILLING INFORMATION RECEIVED
Now it was supposed to be delivered yesterday. In fact where that 8:43PM entry there was one at 5:24AM – in fact it’s still there and they changed it to Destination Scan from  saying it was on the truck and out for delivery.
Now here’s the rub – Emergency Situation is a catch all. And the Severe Weather Condition – well yesterday we were all dug out, so no issue getting here. I think the driver saw the snow banks and decided it wasn’t worth delivering. A one pound package.
Meanwhile I’d ordered a couple items on Amazon. They shipped United States Postal Service. And they were delivered exactly when they said they’d be delivered. Including the texts from Amazon telling me so.

So what exactly is UPS’s problem? I urge every vendor I deal with to not ship things to me via UPS because invariably they don’t deliver to my address, in an urban area, in the capital city with a main street that crosses mine and three functioning business right around the corner from me.

Yes, UPS is in fact Shit Wrapped in Chiffon. And they don’t know or love logistics, what  UPS does know is how to fuck things up beyond all recognition. That’s UPS version of logistics.

I believe I’ve solved my problems with UPS

it came to me when I bitched out the agent at the UPS depot, refused to identify myself or sign for the package.

One of the things I said to her was “What, do I have to paint the house number in big neon numbers so the driver can find the place?”

So I printed out an 8.5×11 sheet of paper that said:

“Attention UPS Driver”

“This is”

“My address”

And I tape it inside the window that faces where the driver pulls in to the business next door. And sure enough I’ve had THREE packages delivered by UPS without issue.

I guess they now know that I’m not fucking around. I expect the packages to be delivered.

But again, I had to go to what I consider extraordinary measure to get those packages delivered.

UPS: Know what REALLY pissed me off today?

The fact the UPS thinks they are the custodian of MY PROPERTY! That’s right the box and its contents were MY PROPERTY to do with what I please. That the bitch had the temerity to chase after me. Fuck her and UPS. They were simply the intermediary that I did not choose. 

Their excuses are laughable – signature required. They’ve done this to me before even though the SHIPPER didn’t request it. Fuck them. 

It’s my property – deliver it or you get the ration of shit from me. It’s that simple. But again and again UPS can’t seem to figure out that I want my packages to be delivered with no fuss, no muss nothing. If I have to go out of my way to claim my property then you’re gonna be told to go and fuck yourself. It’s that simple. 

I’m pretty ruthless with carriers and vendors. Part of it is that I know my shit and when they try to make it sound like I’m an idiot, it doesn’t go over well. Upon further reflection I should have signed the thing with “Go Fuck Yourself UPS!”. 

And I’ve been checking the track on the package, it’s still showing as held for pickup. Ha ha ha ha ha! 

UPS – no thanks!

So I went and waited over 40 minutes to get my package. About 20 was waiting in line another 20 for the woman to find the package. 

So as I pick it up the woman says “I need to see your ID”. I answered “No you do not.” Then it was “I need you to sign for the package” to which I replied “No I won’t. “

The woman had the temerity to follow me out in the parking lot at which point I told her to go fuck herself. I had my package, I don’t care if I fuck up your logistics system. 

So I got my sneakers. I contacted Reebok – they only ship UPS or Fedex. I guess I won’t be doing business with them again. 

UPS: So as of 10AM this morning

I’m going down to their depot in Warwick, RI at 150 Plan Way. They say my package is there. We’ll just see about that. This time I printed off the tracking page so I can slap it on the counter and say “Find my fucking package!”

They really are living up to the name Shit Wrapped in Chiffon. What can Brown do for you indeed? And they love the logistics of not delivering packages. 

I’ll update this later on. But what I find most boggling – that the item showed as out for delivery at 8:08AM but didn’t get the address error until 5:03PM. That’s awfully convenient. Nine plus hours in which they could have just delivered the fucking package. 

This is why despite the warts I love the United States Postal Service. They don’t play games. They get the job done. And honestly if the package is large they’ll simply leave me a tag on the door and I’ll go down and pick it up. The post office is about a mile from here. The UPS depot is 7.5 miles away. You see my point now don’t you. 

 

 

 

Yet another UPS Sucks Post

UPS still sucksSo I ordered a pair of sneakers. Track said they’d be here today. But guess what, no package. I check the UPS status and see this:

Yeah I’m not happy. I’m on hold right now but I plan to rip them a fucking new one. Why do vendors use this Shit Wrapped in Chiffon shipper? Attention Reebok — I hate UPS with a burning passion.

And more to the point, look at the attached image. Notice it left Warwick at 8:08AM but the address exception didn’t take place until nearly 6PM in the evening.

I ripped into them on the phone. Didn’t swear all that much, did yell a few times though. So now I have to go out of my way to pick up the package tomorrow. I’ve already let the folks at Reebok know I’m not a happy camper. I’ll likely get the shipping charge reversed.

But the fact I have to go through this nearly every time UPS tries to deliver something says a hell of a lot. They claim to love logistics. The only logistics they love is how they can fuck with their customers. Because they certainly can’t locate an address next door to a business that they regularly deliver to and pick up from and it’s the same driver who delivers to me. So they’re blowing smoke up my ass and I don’t appreciate it.

And funny of funnies – when I was on the phone with the rep I said that UPS is famous for tag and run but that this is a new twist on the theme. I got an acknowledgement on that one. So they know the drivers pull this shit.

Now to be fair the drivers they do stuff those trucks pretty full. And I can understand how they might blow a 2 day delivery because a next day job took priority. But be honest with your customers.

I mean in the past I’ve had UPS representatives say that residential deliveries happened after 5PM, then 7PM. But then the next day they’d try to deliver the package at 1:30 in the afternoon. Shit like that.

And it’s funny, I’ve been head hunted for positions in their I.T. department. I’ve turned them down every time. I don’t want to be a piece of a what was once a local delivery business in Chicago that has now grown to such a size that it’s like an unwieldy beast. Like a Hyrda with eight heads, none of which know what any of the others is doing.

Where once again UPS forgets what logistics are and how to deliver a package

So I ordered a call blocker on Amazon. The vendor decided to ship via UPS. I mean the whole thing weighs .9 pounds. The Postal Service could have delivered it.

So yesterday I get an alert email from UPS My Choice – that they tried to deliver but nobody was there. So I called UPS and ripped them a new one. I really should record my calls with UPS because I’m told I’m pretty assertive with them. They’d make for an amusing listen that’s for sure.

So later yesterday they call me back. Driver is already in. I asked the question, was the package shipped with signature requested? No it was not. So I asked why then did the driver not just leave the package in front of the door. Postal service has no problem doing that. I made sure to mention that to him. He says UPS policy allows drivers discretion in multi-unit dwellings. I live in a two family home. It’s not a big complex and I told the guy this. I told him that I’d heard varying quotations on UPS policy over the years but none that gave the drivers any discretion over whether or not to leave a package. In fact next door to me is a business that gets almost DAILY deliveries and pickups from UPS. So it shouldn’t be so hard for them to deliver a package weighing less then a pound RIGHT NEXT DOOR.

The upshot is I told the guy I don’t care what they do – deliver the package. And that the next time I dealt with the vendor I’d specify US Postal Service.

It’s one thing that this happens on occasion – but every fucking time? Come on UPS – if you really Love Logistics you should be better than that.

 

UPS and Fedex don’t know logistics

At least not logistics planning.
But the United States Postal Service is the real deal. I’ll explain why.

I ordered a bunch of toys and stuff for Keyron’s mom on Amazon. Because I haven’t signed up for Amazon Prime I chose USPS shipping. All items were ordered/shipped between December 14th and December 19th. All packages arrived WELL before Christmas eve. Even the package shipped on the 19th got there on the 24th. No problems. And I love USPS – you can buy the postage online plus they even GIVE you the shipping boxes and in addition you can schedule pickup. That’s a service, one you wouldn’t get from UPS or Fedex unless you’ve a good sized business.

So give the Postal Service a boost – whenever you have to have something shipped to you or you’re shipping, use the Postal Service.