Tag: UPS

UPS – you still suck

So I ordered myself a Yaesu VX-7RB. It’s quad band handheld amateur radio receiver. The price was right.

Well the company I ordered it from ships via UPS. You know, Shit Wrapped in Chiffon UPS.

When I checked the status of the package yesterday it was clearly marked “Expected end of business day”. Now I know what that is, I’ve asked UPS this question before. They told me 5PM to 7PM.

When I got home just before 6PM I see their famous little InfoNotice. Yeah UPS, fuck you and your InfoNotice.

So I log on to track the package and I see this:

UPS After business hours eh?
UPS After business hours eh?

Notice the highlighted section – they tried to deliver at 1:24PM. And today there was nobody home at 1:24PM.

I called UPS. I told them I know the truck is still out there, get it back here and deliver the fucking package. Sorry, can’t do that. Can we re-direct to my office, oh, there’ll be a charge for that.

If I ever order from this company again I’ll be sure to call it in and tell them don’t ship UPS, use USPS.

Fedex Sucks as Usual

So I mentioned before that I ordered a sweet little Samsung CLP315W printer for $147. A color laser for that price is pretty much rock bottom so I couldn’t resist.

They shipped via Fedex. They said it would take 7 to 9 days. The reality is it took 4 but not without some drama. Being the mildly anal type I had my browser at work parked on the Fedex tracking site. So a little after I refreshed it I saw it had been delivered.

Called home and was told no package was delivered. WTF? All sorts of thoughts ran through my mind, was it stolen? Delivered to a wrong address? But then from the recesses of the mind came past experiences with Fedex and UPS.

Both are famous for what I call tag and run. Instead of delivering a package, especially one that weights 31.5lbs they’ll just write up the tag, stick it on your door without ringing the bell and then off they go.

Meanwhile Keyron and I are debating where the hell a 31.5lb printer could have gone. I mentioned that it would probably ‘magically’ appear by the time I got home from work.

Keep in mind I’d already filed a trace report with Fedex. That usually lights a very big fire under someone’s ass. And I think it certainly did in this case. Now when I filed the trace, they said they would notify me of what happened. So the ball is in Fedex’s court to call ME back.

Well sure enough, I was right. I told Keyron earlier that it was probably still on the truck because I know how they load the trucks. I’ve seen more than a few UPS and Fedex drivers searching through their vehicle for a package.

The guy who ‘delivered’ it said we should call Fedex and stop the trace so the driver doesn’t get in trouble. Huh? Sorry, last time I checked, the ball was in the Fedex court. They should be calling ME. Keyron tried the guilt thing on me, but honestly I’m not a hardass and in this case nobody is going to get fired over this. I’m just a residential delivery customer, not a big business.

However looking at the label, I see it includes my COMPANY name. What the hell?

The funny part is when Keyron texted me I was on the phone calling Fedex to tell them I had video surveillance footage and at 4:06PM there was no Fedex truck, no driver, nothing. Just regular traffic.

That’s always a good bluff to pull with UPS and Fedex btw. Even if you don’t have the capability, tell em’ you have video footage of a tag and run, or a fake delivery, etc. Cameras are so ubiquitous that they have to go on the assumption that you’ve got them by the short and curlies.

But if you absolutely want your packages to ship within a couple days, do the USPS a favor and ship via them. They’ll either deliver it to your door, or at least give you a nice little door tag saying you can pick it up at your local post office.